Tutorials
Frequently Asked Questions
- I was told that I need to clear my web browser's cache. How do I do that?
- I cannot access my course. I see "Site Unavailable" when looking at the My Courses list.
- What browsers can I use to take online courses from CoursePlus?
- I took a course 4 years ago that I would like to access so I can download the content. Is that possible?
- I requested a link be sent via email so that I can download my course material. But when I click the download link from the email, I get an error message. What am I doing wrong?
- I have a class starting in a couple of days and the only information I see posted is in the Online Library. Is it just me, or is this course not ready?
Certificates
Content Page / Schedule
CoursePlus Draft Coach
Discussion Forum
- Discussion Forum: Student Tutorial
- Why do I keep receiving emails from a classmate that’s not a member of my private group category? Is there something wrong with the Discussion Forum?
- When I reply to a Discussion Forum email notification does it get posted to the topic?
- I'm trying to upload a PowerPoint file to the Discussion Forum, but when I try to do this, the browser just sits there forever and doesn't seem to upload anything. What's going on?
- I'm supposed to post an assignment in a category for my class, but I don't see that category listed anywhere. Help!
- I want to post a message in a category, but when I click the category title nothing happens.
Drop Box
- Accepted File Types
- Submit an Assignment
- Resubmit an Assignment
- Submit a Timed Assignment
- Submit an Assignment on Behalf of a Group
- Connect to Your Online Storage Account
Introduction to Online Learning
JHED ID
Lectures
- Watching Lectures
- Lecture Tracker
- Enabling Auto-Play in Chrome/Safari
- Sound works on my computer but not for the lectures. What do I do?
- I've been able to play lecture presentations without any problems until now. I am not able to hear any audio but slides play fine.
- How can I speed up the playback of course lecture presentations?
LiveTalk
- LiveTalk: Student Tutorial
- How can I participate in a LiveTalk on my mobile device?
- Why am I unable to speak during a LiveTalk when using Chrome? Sound settings on my computer are fine.
- When I click the link to join the LiveTalk, I am prompted to sign in to Zoom. What should I do?
- What ports need to be open on my network or through my network's firewall to participate in LiveTalks?
- The audio in the LiveTalk drops out for a couple seconds at a time. Can I fix this?
Logging In
Passwords
Peer Assessments
Portfolio
Printing
Quizzes
Registration and Enrollment
- I registered for a class and it's not showing up in CoursePlus. The Registrar shows that I’m enrolled in the class. Why isn't it there?
- Why are enrollments merged across sections?
- I registered for the .41 section of a course but am seeing the .01 section in CoursePlus. How come?
- I just completed Introduction to Online Learning (IOL). How long does it take for my other classes to appear?
- I am trying to access eReserves for an upcoming class but I receive an error message that states the course reserves page is currently outside the acceptable visibility dates.
- I am a student at another JHU school and have completed the registration paperwork at my school. It's been a couple of days and the course does not show up on my list. Why is that?