Frequently Asked Questions

• I was told that I need to clear my web browser's cache. How do I do that?
• I cannot access my course. I see "Site Unavailable" when looking at the My Courses list.
• Why can't I access the certificate for my training course?
• I was able to log into CoursePlus previously, but now I get an error when I try to login via JHED.
• I registered for a class and it's not showing up in CoursePlus. The Registrar shows that I’m enrolled in the class. Why isn't it there?
• During my quiz/exam/final, I ran into issues submitting my final answers. What do I do now?