Tutorials
Highlighted FAQs
- I was able to log into CoursePlus previously, but now I get an error when I try to login via JHED.
- Why can't I access the certificate for my training course?
- During my quiz/exam/final, I ran into issues submitting my final answers. What do I do now?
- I cannot access my course. I see "Site Unavailable" when looking at the My Courses list.
- I registered for a class and it's not showing up in CoursePlus. The Registrar shows that I’m enrolled in the class. Why isn't it there?
- I was told that I need to clear my web browser's cache. How do I do that?
Certificates
CoursePlus — Faculty Issues
- Why can't I edit all the information that appears in the Syllabus page on my CoursePlus site?
- SIS shows that a student is enrolled in my class, but their name does not appear on the CoursePlus roster for my course. Why aren't they listed there?
- I'm not listed as primary faculty for this course in the BSPH course directory, but I need to create a CoursePlus site. How do I do it?
- I want to give a student access to my CoursePlus site even though they are not enrolled in my course. How do I do this?
- How do I request audio recordings of my in-class lectures?
- How do I give TAs access to my CoursePlus site?
CoursePlus — Student Issues
- I took a course 4 years ago that I would like to access so I can download the content. Is that possible?
- I requested a link be sent via email so that I can download my course material. But when I click the download link from the email, I get an error message. What am I doing wrong?
- I received a message that I can't upload a file to the Drop Box because I'm a guest. How do I fix this problem?
- I have a class starting in a couple of days and the only information I see posted is in the Online Library. Is it just me, or is this course not ready?
- I clicked the link for one of my classes, and there's nothing available except for the Syllabus information. Is the site broken?
- I cannot access my course. I see "Site Unavailable" when looking at the My Courses list.
Downloading Files
Discussion Forum
- Why do I keep receiving emails from a classmate that’s not a member of my private group category? Is there something wrong with the discussion forum?
- When I reply to a Discussion Forum email notification does it get posted to the topic?
- I'm trying to upload a PowerPoint file to the Discussion Forum, but when I try to do this, the browser just sits there forever and doesn't seem to upload anything. What's going on?
- I'm supposed to post an assignment in a category for my class, but I don't see that category listed anywhere. Help!
- I want to post a message in a category but when I click the category title nothing happens.
- I posted a message in the discussion forum earlier in the day but now I would like to delete it. The trash can icon was there when I posted the message but now it’s gone. How do I delete the message?
Drop Box
JHED ID
Lecture Playback
- Sound works on my computer but not for the lectures. What do I do?
- I've been able to play lecture presentations without any problems until now. I am not able to hear any audio but slides play fine.
- How can I speed up the playback of course lecture presentations?
- Can I download course lectures to my computer?
LiveTalk
- Why am I unable to speak during a LiveTalk when using Chrome? Sound settings on my computer are fine.
- When I click the link to join the LiveTalk, I am prompted to sign in to Zoom. What should I do?
- What ports need to be open on my network or through my network's firewall to participate in LiveTalks?
- The audio in the LiveTalk drops out for a couple seconds at a time. Can I fix this?
- I'm behind a firewall. Can I still participate in a LiveTalk?
- I want to have a small group chat. Can I use LiveTalk for this?
Logging In
- My cookies file has become corrupt. How do I delete it?
- I've forgotten my CoursePlus username/password. Where can I get it?
- I was able to log into CoursePlus previously, but now I get an error when I try to login via JHU.
- I enter my CoursePlus username and password and I know they're correct, but I'm not logging in. What's going on?
Mobile LiveTalk
Passwords
Poll Everywhere
- What is Poll Everywhere?
- Poll Everywhere: How does Poll Everywhere work?
- Poll Everywhere: How can I get access to the school’s Poll Everywhere account?
- Poll Everywhere: Do I need an Internet connection to use polls?
- Poll Everywhere: Can I embed a live poll into my PowerPoint presentation?
- Poll Everywhere: Can I make a template or copy polls?
Printing
Registration and Enrollment
- Enrollments Merged from One Section Into Another
- I registered for the .41 section of a course but am seeing the .01 section in CoursePlus. How come?
- I registered for a class and it's not showing up in CoursePlus. The Registrar shows that I’m enrolled in the class. Why isn't it there?
- I just registered for a class via SIS and it's not showing up on my list of courses. Why not?
- I just completed Introduction to Online Learning (IOL). How long does it take for my other classes to appear?
- I am trying to access eReserves for an upcoming class but I receive an error message that states the course reserves page is currently outside the acceptable visibility dates.
Required Applications
VoiceThread
- VoiceThread: Where can I go to get help with VoiceThread?
- VoiceThread: How many slides can a VoiceThread contain?
- VoiceThread: How do I give others access to my VoiceThread, or share with a group?
- VoiceThread: How do I edit my VoiceThread after I’ve created it?
- VoiceThread: How do I create a VoiceThread?
- VoiceThread: How do I comment on a VoiceThread?